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Customer Self-Service


Research the latest in Customer Self-Service technologies, tools and techniques. Our buying guide offers products and complementary search tools that offer you expert buying advice and the latest news and reviews to help you with your selection.

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5 Product(s) Found. Page 1 of 1


PRODUCT NAME AND DESCRIPTION
Customer Self-Service Extranets  from MicroAssist
Customer self-service is a fully integrated user assistance component of the ArsDigita software package.  
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Customer Service Help Desk  from EB Suite
The Customer Service Help Desk module tracks and services customers, and manages service requests and cases. A Customer Self-Service portal can be set up allowing customers to browse your knowledge base, raise requests, and participate in forums.  
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ProblemTracker  from NetResults
ProblemTracker gives your customers the capabilities to submit issues and obtain status, and cooperate with you in resolving problems and developing new features.  
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RealDialog  from LiveWire Logic
RealDialog is an automated customer self-service product that delivers answers to your customers' questions. It features automated agent technology capable of engaging customers in a web-based two-way dialogue.  
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WebQA  from CustomFAQs Solutions
WebQA is a customer self-service product that uses a knowledgebase of Frequently Asked Questions (FAQs). WebQA displays the most common FAQs, plus allows customers to search by category or type a question and then receive a list of related answers. Customers may also e-mail questions, which are then routed to a dedicated staff for answers.  
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